Charlie and Lola Books

Shipping Information

How can I track my package?

If tracking stats are available, you can track your package via the Your Orders page. Simply click "Track Package" next to the delivery you wish to follow.

FREE SHIPPING

To take advantage of FREE Shipping:

With this shipping option, we fulfill your order within a more cost-efficient way. This lets us to pass our savings on to you by means of free shipping. Although it might take additional time to pack and ship your order, you'll still receive it around the estimated delivery deadline.

International Shipping

We gladly accepts orders from all the world over. Available brands, shipping rates and costs may vary with respect to the delivery address for your order.

To determine the shipping rate information specific to your order's destination, find your region.

There can be limitations on where and whether vendors offer international shipping. For details, visit our the vendors international shipping details page.

On shipping to U.S. protectorates or APO, FPO, or DPO addresses.

Restrictions

These items can be shipped to almost all destinations outside of the U.S.:

* Note: Books that require special handling because they're extremely heavy (by way of example, multi-volume sets) can not be shipped outside the U.S. If it is the situation, it will be noted on the product detail page.

Limitations

For products shipped internationally, take note that any maker warranty may not be valid; manufacturer service options most likely are not available; product manuals, instructions and safety warnings are probably not in destination country languages; these products (and accompanying materials) might not be made in accordance with destination country standards, specifications, and labeling requirements; also, the products may not conform to destination country voltage along with electrical standards (requiring usage of an adapter or converter if appropriate). You will be responsible for assuring that the product can be lawfully imported into the destination country. When ordering the recipient will be the importer of record and must satisfy all policies of the destination country.

Privacy

Your privacy is very important to us, and we know you care about how details about the transaction is used and shared. We'd like our international customers and customers shipping products internationally to be aware that cross-border shipments are governed by opening and inspection by customs authorities.

Also, we might provide certain order, shipment, and product information, for example titles, for our international carriers, and such information may be communicated with the carriers to customs authorities in an effort to facilitate customs clearance and observe local laws.

Should the order is a gift, the package is labeled "Gift," although the value of the item continues to be stated within the customs form.

Customs authorities require value of the gift item to be stated on the package.

Returns & Replacements

The above mentined terms (including, if applicable, terms in connection with the Import Fee Deposit) also relate to the shipment of any replacement item that may be shipped if you experience an issue with the initial shipment. Should you return an item to us, you're the exporter in the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. To acquire more information please makes use of the "Contact Us" form page.

Customs, Duties, and Taxes

You are responsible for assuring the product may be lawfully imported to your destination country. When ordering the recipient is the importer of record and must satisfy all procedures of the destination country. Orders that are shipped to countries outside the United States might be susceptible to import taxes, customs duties and fees levied from the destination country. The person receiving an international shipment might be subject to such import taxes, customs duties and costs, which are levied once a shipment reaches your country. Additional charges for customs clearance have to be borne with the recipient; we've no control of these charges and cannot predict whatever they may be. Customs policies vary widely from country to country; you should get hold of your local customs office for additional information. When customs clearance procedures are required, it can delays beyond our original delivery quotes.

Shipping Rates and Times by Geographical Region

When orders shipped internationally get to the destination country, they are governed by customs clearance procedures which could cause delays beyond original delivery estimates.

Dealers may have policies that differ from our terms and conditions. For items you have purchased from a vendor, please see the applicable seller's policies for any other conditions and terms which will apply to your purchase of such merchandise.


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